My primary goal is to provide my clients with a professional therapeutic massage that supports them on their wellness journey. I understand "life" happens — unforeseen events like traffic, a meeting that runs late, an unanticipated illness, or any other uncontrollable situation might require you to cancel your appointment. Just so we're both considerate of each other's time, I've adopted and will enforce the following policies:
 
DISCLAIMER
Mind-Body Redux provides massage therapy services for the primary purpose of relaxation and the relief of muscular tension. Services provided are in no way a substitute for examination, diagnosis or treatment by a physician. I am not qualified to diagnose, prescribe, or treat any physical or mental illness, nor am I qualified to perform spinal or skeletal adjustments. All information provided is educational in nature. By engaging in services with Mind-Body Redux you do so at your own risk.

COVID NOTICE

I’m in and out of multiple homes daily, and work with clients who are immunocompromised. For everyone’s safety, I will remain masked for the duration of your session. To help mitigate the spread of COVID as well as other airborne viruses, if you have any symptoms consistent with infection or are not feeling well, please notify me as soon as possible. Also note receiving bodywork while sick can make you feel worse, and that’s never the goal with massage. ​We can easily reschedule!

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep me informed of any medical treatment currently being undertaken, and if necessary to provide written permission from the physician, chiropractor, physical therapist, etc., that massage sessions may be continued. The client must also keep me informed of any changes in health conditions.

RESERVATION FEE
A reservation fee of 25% of services may be required for all new clients. This fee holds an appointment and must be paid before an appointment time will be confirmed. The balance of any session is due the same day services are rendered.
Changing payment methods at the close of the massage is acceptable. In such a case, the new payment method will be used and the reservation fee will be refunded to the credit card used to hold the reservation. Please note, it may take 14 business days or longer for a reversal to clear your bank or credit institution. 

CANCELLATION POLICY
Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. Cancellations made with at least 24 hours notice will have the reservation fee applied to a future appointment. You will be charged the full amount of your scheduled massage session(s) if you fail to cancel prior to 24 hours before your massage appointment.   
 
NO SHOW POLICY
Clients who fail to show for their massage appointment, or fail to cancel their appointment, will not be given a full or partial refund of their reservation fee. The reservation fee will not be credited to a future service, and the client will be charged the full price of their service. 

ARRIVAL TO YOUR MASSAGE
I'll make every effort to arrive to your massage at least 10 minutes prior to the scheduled start time in order to set up the space. However, as a mobile massage therapist, I have my own set of uncontrollable and unexpected circumstances to contend with, the primary being traffic during travel between sessions. 

In the event I'm running behind schedule, I'll notify you via phone or text message with an estimated arrival time. If that time doesn't work with your schedule, I'll make every effort to reschedule your appointment as soon as possible. Alternately, you may cancel and request a full refund of your reservation fee.

In the event you are late for your appointment, I may have to shorten your service in order to maintain my schedule. You will be charged the full price of the session. It is your responsibility to notify me, either via phone or text, that you will be late, and provide an estimated arrival time. I'll accommodate you as best I can, however, if the appointment must be cancelled the situation will be treated as a "No Show" and therefore subject to my No Show Policy. In that case, no full or partial refund of your reservation fee will be given.

SCOPE OF PRACTICE
As a Certified Massage Therapist, I utilize health and medical history in order to apply the appropriate manual techniques with the intention of positively affecting my client's well-being. However, I do not diagnose, prescribe, or provide treatment for specific medical conditions without a doctor's supervision. I am required to refer you for diagnosis and to follow the recommendations of your physician.

Bodywork is never an appropriate treatment for infectious disease or contagious illnesses. Please do not schedule with the intent to treat such a situation. Cancel your appointment as soon as you become aware of your illness.
 
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
I'm happy to adjust pressure, music volume, time spent in a particular area, or move on if you request it. Please communicate your needs so you have the most positive therapeutic experience. You may stop a session or refuse a modality at any time. 
 
PROFESSIONAL BOUNDARIES
You understand this is a nonsexual massage. Requests for sexual activity will not be tolerated, the session will stop immediately, and you will be reported to the proper authorities. You will not be rescheduled.
The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
 
The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the session. I'm happy to listen and converse if you so choose. However, it's best to keep away from typically charged topics.